Welcome to the website of John E. Garsow Gems & Minerals. With over 30 years in the gem and mineral industry, we feel we are well qualified to serve you in your business and hobbyist needs alike. Our goal is to achieve 100% customer satisfaction by offering the best selection of natural rough, cut gem material, and mineral specimens available in today’s market. We believe our success is dependant upon your satisfaction. Our office is based in Southern California on the Riverside/San Diego county line. Literally minutes from the famous tourmaline mines in Pala CA. We are available from 10am until 5pm Pacific Standard time. (When we are not on the road) Private viewings can be made by appointment only. Please call in advance and we will do everything we can to accommodate your time frame. We also display at over 25 gem shows a year coast to coast (Please check out our show schedule for the show that is closest to you Click Here ). Our mail order service is also available and it comes with a full 30 day money back return policy. The 30 day return policy that is available on mail order does not include postage. The actual amount paid for the material alone will be refunded. The fallowing is a list of our Terms and Policies:

1. You have 30 days from the date of delivery to decide if you are satisfied with the shipment. If you are not satisfied, please return the item for a full refund, less postage.
2. We strive to make an accurate identification of any and all items that are listed in print, verbally described over the phone, or in person. On rare occasions an item may be found to be inaccurately identified. If it should happen, please return the item for a full refund, including postage and handling.*
3. Regarding rough gem materials; please feel free to use immersion fluid, or any removable aid you feel necessary to help you in your purchasing decision. You may not, however, alter the rough in any way. Please do not grind, sand, polish, cut, or chip the material. Anything that changes the weight of the rough will void this agreement. Of course, this would also include heat treatment. A material altered, is a material purchased.
4. Refunds will be issued promptly upon return of the material.
5. Minimum mail orders are $20.00.
6. Shipping methods available include USPS, UPS, FED EX, and DHL. Shipping costs are the responsibility of the purchaser and are non-refundable under most circumstances. *
7. Payment terms- Payment may be made by Check, Money Order, Traveler’s Checks, Cash, COD, Wire Transfer, Visa, MasterCard, American Express and Discover Card. Approval terms and open accounts are available on a limited basis only. Please inquire for details.
8. Business hours- 10am-5pm, Pacific Standard Time, Monday through Friday.
9. Private viewings are available by appointment only. We are happy to visit with you in person. However, we may not always be available, so, we ask that you please call first.

* Incorrect items shipped will be refunded postage upon receipt of return.

We look forward to serving your gem and mineral needs.